To overcome team dysfunction, Patrick Lencioni identifies five antidotes:
In order to stop the harmful effects of dysfunction, these antidotes must be applied. The leader plays a key role in making this happen.
The first dysfunction, lack of trust between members of a group, is due to fear: fear of being vulnerable.
To counteract this dysfunction, you must "Go First" by opening up yourself so fellow team members can get to know you: who are and what you stand for. It means taking a risk, sharing your thoughts and ideas, and inviting others to share a differing opinion and point of view.
Avoiding conflict often results in "artificial harmony." This is an illusion: the conflict exists but it is unresolved. And be sure of this, unresolved conflict will re-surface, stronger than before.
That is why Antidote #2 is to actually dig for and find conflict so it can be addressed and resolved.
This practice emphasizes the point that conflict can be addressed in a healthy manner, making the individual and the team stronger.
Someone has to Drop The Rock.
When group members are not willing to work hard to achieve a specific goal, it is due to lack of commitment.
To address this dysfunction, it is very important to clarify the type of support needed and the part each member can play.
The leader must engage in two-way communication to determine each member's desire to commit themselves (be "all in") to reach the intended goal.
When fear of conflict exists, it is easy to avoid holding each member accountable. But healthy teams hold each member accountable.
The leader is responsible for making sure that occurs. It requires "stepping up to the plate," dealing with difficult issues head on. It means devouring fear with courage.
Working well together requires each member to be "all in," know that what matters most is "We" not "Me."
Because it takes a team to achieve the intended goal, the individual must be the team's agenda - our goal.
This concept of "we" must be developed early in the process. It is how winning teams come to be. It is really true: "team work makes the dream work."