Leadership and trust shares insights for building trust in your working relationships.
Hyler Bracey’s book Building Trust discusses how to get it and keep it.
In discussing trust, let's define some terms. Webster defines trust as "firm reliance in the honesty, dependability, strength or character of someone."
Hyler Bracey builds on Webster's definition to create a working definition of trust:
“Trust is my faith in your ability or word in some specific area. Faith means I believe that you are capable of doing what you say you can do and that you will actually do it if you say you will.”
“Trust includes the degree to which I believe you will look out for my best interest in a specific area.”
“Trust can rise or fall depending on the person and the situation.”
“Part of a trusting relationship goes beyond believing you are capable and true to your word. It also suggests that you care about my welfare and success in helping me achieve my goals.”
Bracey's theories on the relationship between leadership and trust are listed below:
“Managers and executives desperately need a basic method for building trust in the workplace.”
“We discovered if you could build trust into a relationship, it served as the oil that allowed all the machinery to work.”
“Experience is often a necessary component if you want to build trust, but it is not sufficient to make it happen.”
“Trust can only be built through appropriate interaction over time.”
“Trust happens primarily between people. It takes not one person, but two to create mutual trust.”
“Mutual trust is much more desirable than one-sided trust.”
“High trust cannot be built simply on power, position, experience, expertise or fiat. Much more goes into the theory – and reality – of a trusting relationship than any of these.”
“Trust and teamwork remain prerequisites for any genuine transformation of an organization.”
“You will not want, need, nor be expected to develop a trusting relationship with every person in the company.”
I had the priviledge of leading a group of leaders through Hyler Bracey's Book "Building Trust" and examine principles that are foundational to building trust in relationships.
This book offers practical ways to apply the concepts in real work situations, including giving and receiving feedback.
It is a must read and one of my top picks. If you do not have this in your collection/library, I encourge you to do so today.
According to the American Library Association, being trustworthy is a trait characteristic of good leaders.
Leadership and Trust insights can also help in building highly productive teams.