Leadership and Listening

Leadership and Listening highlights findings from a study that investigates the relationship between effective listening and leadership.

This fascinating study was conducted by Gregory L. Rynders, Battalion Chief of Sandy Fire Department in Sandy, UT.  

The purpose of the research project was "to determine IF a relationship exists between leadership and listening." And if so, to answer the following questions:

  1. What are the barriers to effective listening?
  2. Is empathetic listening a necessary trait of an effective leader?
  3. What is effective leadership?



Leadership and Listening

As you can well imagine, the research indicates there is a positive relationship between leadership and listening.  

If you have worked for a leader who is a good listener, you know it.  They take the time to not only ask for your opinion, they are also willing to accept your comments and seek to truly understand your point of view.


Barriers To Effective Listening

So what are the barriers to effective listening?  Why are some managers poor listeners?

First, take a look at Chief Rynders definition of listening:  

"Listening involves not only hearing the speakers words, but understanding the message and its importance to the speaker, and communicating that understanding to the speaker."

He goes on to say:  "Of all the communication skills, listening is the earliest learned and the most frequently used, yet it seems to be the least mastered."

Mastering a skill, especially the ability to listen well, requires time, intention and desire.



Empathic Listening

Of the levels of listening described by Stephen Covey, empathic listening is the most difficult to master but brings great dividends.

Empathy is defined as "the ability to understand and share the feelings of another."  In other words, an empathic listener lets the speaker tell what they think and/or feel.

Empathic listening requires one to be fully present, a willingness to hear the speaker's words and desire to truly understand the meaning of what is being communicated.  


Effective Leadership

As it relates to effective leadership, the study sites five things effective leaders do that make them effective. They are:

  1. Communicate well
  2. Listen effectively
  3. Demonstrate approachability
  4. Delegate effectively
  5. Lead by example

Think back and reflect on the leaders you have reported too.  If they were effective leaders, they probably possessed all of these traits (and more).

Most of all, their ability to listen effectively made a positive impression on you.

Summary

This study confirms what we already know:  there is a positive relationship between listening and effective leadership.  

Effective leaders listen.  They do not pretent to know it all because it is impossible for one person to know everything.

They rely on the talented, capable individuals on their team.  And they show it by listening to what their team members have to say.

Want To Know More?

Perhaps you would iike to improve your ability to listen.  If so, please take a look at the full study on Leadership and Listening.  I am confident you will find practical ways to apply some of the insights.

Coach Gwen

  

Leaders don't

create

followers. 

Leaders

create

other

leaders.

- Tom Peters

  



7 Habits of Highly Effective People by Stephen R. Covey
Five Dysfunctions of a Team
For Your Improvement Coaching Guide